FAQs
Welcome to the TrioSpins FAQ section! Here you’ll find answers to the most common questions about our products, shipping, and policies.
About Our Products
Q: What are TrioSpins fidget sliders made of?
Our fidget sliders are made from premium metals such as titanium, stainless steel, and brass, crafted with precision CNC machining to ensure durability, smooth motion, and a premium feel.
Q: Are TrioSpins sliders handmade?
Each slider is carefully crafted, assembled, and tested by hand to ensure top-tier performance and quality before it reaches you.
Q: What makes TrioSpins different from other fidget toys?
We focus on craftsmanship, material quality, and mechanical satisfaction. Every slider is engineered for smooth clicks, balanced weight, and a tactile feel that helps reduce stress and improve focus.
Q: Do the sliders make noise?
Some of our models make a light, satisfying click sound, while others are designed to be nearly silent — perfect for office or public use. Product descriptions include sound level details.
Ordering & Payments
Q: How can I place an order?
Simply browse our website, choose your favorite slider, and click “Add to Cart.” Proceed to checkout and follow the steps to complete your purchase securely.
Q: What payment methods do you accept?
We accept major credit and debit cards, PayPal, and Shopify Payments. All transactions are processed securely.
Q: Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible at triospins@gmail.com. Once the order is shipped, we can no longer make changes or cancellations.
Shipping & Delivery
Q: Do you ship internationally?
Yes! TrioSpins ships worldwide. Shipping costs and delivery times vary by location. You’ll see estimated delivery times during checkout.
Q: How long does shipping take?
Orders are usually processed within 1–3 business days.
Delivery typically takes:
- 5–10 business days for domestic orders
- 10–20 business days for international orders
Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to check your package status anytime.
Returns & Warranty
Q: Do you accept returns?
Yes! If you’re not fully satisfied, you can return your product within 14 days of delivery, provided it’s unused and in its original packaging.
Q: What if my product arrives damaged or defective?
We’re sorry to hear that! Please email triospins@gmail.com with your order number and a photo of the issue. We’ll gladly replace or refund it after review.
Q: Do TrioSpins products have a warranty?
Yes. We offer a limited 6-month warranty against manufacturing defects. Normal wear and tear or accidental damage are not covered.
Other Questions
Q: Are TrioSpins sliders suitable for kids?
Our products are designed primarily for adults and collectors due to their weight and small moving parts. They are not recommended for children under 12.
Q: Do you offer wholesale or bulk orders?
Yes! We offer special pricing for bulk or corporate orders. Please contact us at triospins@gmail.com for more details.
Q: How can I stay updated on new releases?
Follow us on our social media channels and subscribe to our newsletter for exclusive product drops, offers, and updates.
Need More Help?
If your question isn’t listed here, don’t worry — we’re here to help!
📧 Email us anytime at triospins@gmail.com and our support team will respond within 24 hours.
TrioSpins — The Art of Motion.